Our personal data protection policy aims to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
To honor your trust, NAME SURNAME / Company name, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For complete transparency with you, and to guarantee you a secure use of our website domainname.com in all its available versions and related applications (hereinafter the "STORE NAME Site"), we provide information on how we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data, across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be stored for the time necessary for its determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the STORE NAME site.
To these ends, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned NAME SURNAME / Company name undertakes, through this personal data protection policy, to respect the essential principles of the general European regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). All information relating to possible transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of NAME SURNAME / Company name, if you have placed an order on the STORE NAME site, as a customer of NAME SURNAME / Company name if you have created a customer account but have not ordered products or services, or if you have browsed the STORE NAME site as a visitor without creating a customer account or placing an order.
WHO ARE WE?
NAME SURNAME / Company name is a Sole Proprietorship, registered under number 2280267099, represented by NAME SURNAME / Company name, as CEO and whose registered office is located at YOUR ADDRESS.
NAME SURNAME / Company name publishes the STORE NAME Site and, as such, implements various processing of your Data as a data controller.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the STORE NAME site using cookies, if you create a customer account on the STORE NAME site, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your browsing on the STORE NAME site, as well as to offer you a more personalized experience. This allows us to process your orders better, enable installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the STORE NAME Site
To allow you to browse the STORE NAME site, we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
To take care of and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and through social networks), our after-sales and distance selling service, our actions relating to the management of marketing and commercial prospecting for the STORE NAME site, as well as for the management, deliveries, and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of NAME SURNAME / Company name is the legal basis for processing for product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders eligible for installment payments and for certain customers, your data is processed to offer you this type of payment. The application of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the eligibility criteria and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer reviews
To share your reviews with our customers and visitors and to allow you to leave your review on the STORE NAME site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of NAME SURNAME / Company name, as data controller, are the legal bases for this processing.
3.7. Management of NAME SURNAME / Company name's advertising agency operations
The advertising agency operations of NAME SURNAME / Company name are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files for the organization in charge of managing opposition to telephone solicitation, solicitations, setting up our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned points are the user's consent or the legitimate interest of NAME SURNAME / Company name.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of STORE NAME.
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, website management, or even the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising agency of STORE NAME is managed, thanks to your data, by the agency's clients and advertisers.
DATA RETENTION
The data collected by STORE NAME is stored only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by STORE NAME for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by NAME SURNAME / Company name's services). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable limitation rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important clarification: to do this, you must dispute the accuracy of your personal data during the time required to allow us to verify its compliance. Or, in the event that you believe that our use of your personal data is unlawful and you request a limitation of its use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether our legitimate grounds prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, NAME SURNAME / Company name will still be able to keep it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to request to exercise your right to object to processing used for commercial prospecting purposes.
In case of prospecting by e-mail, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly navigating to the contact page of the STORE NAME website.
In case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the STORE NAME website.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, deletion, and communication of your personal data.
In the absence of such a prerogative, your successors and heirs may contact NAME SURNAME / Company name to access the uses of this data and allow for "the organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing operations based on this legal basis.
Important note: If you decide to withdraw your consent, it will not affect the lawfulness of uses made prior to your withdrawal of consent.
6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, name, surname, copy of your ID, and postal address) to the data protection delegation of NAME SURNAME / Company name by email to contact@domainname.com and/or by post to NAME SURNAME / Company name YOUR ADDRESS.
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website such as the NAME SURNAME / Company name site, it may, depending on your choice, place a text file on your receiver (computer, phone or tablet) via your browser.
This text file is called a COOKIE. This cookie allows the website, such as STORE NAME, for the prescribed period of validity or cookie registration, to identify your device when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on domainname.com?
Different types of cookies can be classified into categories. Some are issued directly by FIRST NAME LAST NAME / Company Name and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by STORE NAME and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" cookies
To access our site, "essential" cookies are necessary. They are used, for example, to place an order.
If they were not present, you might experience browsing problems on the site and be unable to place an order.
"Essential" cookies also allow STORE NAME to track its activity.
They can be placed on your device by STORE NAME or by its service providers.
7.2.1.2. "Analytical and Personalisation" cookies
"Analytical and personalisation" cookies are not mandatory. They will allow us to facilitate your searches, optimise your experience with us, better target your expectations, adapt our offers, and maximise the organisation of our site.
7.2.1.3. "Advertising" cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimised by the presentation of offers and advertisements relevant to you.
For this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your desires and current interests, based on your recent browsing history on other sites.
This helps avoid presenting you with advertising content that is not relevant to you. At the same time, FIRST NAME LAST NAME / Company Name prefers to see its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by STORE NAME or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility to share content and/or your opinion from our site with other people, for example, when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last navigation on the site, you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ or the data they hold.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each social network to which you are registered.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser responsible for the displayed advertisement, third-party providers of the advertiser, etc.).
They can therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and thus target and personalise their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options available to you that you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with present cookies, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to note that the choices you make during this setting may modify or alter your internet browsing or certain sites or services that require the use of these cookies (such as to place an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or access the cookies that are necessary for their functioning.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are guaranteed (for example, by using European Commission contractual clauses).
The data protection delegate can, upon request, provide you with more information regarding data transfer.
SECURITY MEASURES
Thanks to the technical and organisational measures we take, we can guarantee a level of security compliant with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, but also the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All this is essential for the conclusion or execution of the contract binding you to us.
This is how we can offer and carry out automated customer identification and "4-installment payment." The foundations of this operation are related to the analysis of different variables concerning the type of products, services ordered, or the customer profile.
If the risk is evaluated with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, allowing you to give your opinion and/or object to the automated decision.
POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary to always comply with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022